By Florence Onuegbu
Following complaints, the Nigerian Communications Commission (NCC) is to increase the grace interval of unused information roll over to 14 days.
But the National Association of Telecommunications Subscribers (NATCOMS) has stated the 14 days was not sufficient.
Instead the affiliation has referred to as for an extension of unused information roll over to 30 days.
The President of NATCOMS, Chief Deolu Ogunbanjo, advised the News Agency of Nigeria (NAN) on Saturday in Lagos.
Ogunbanjo, whereas describing the concept of 14 days as a welcome improvement, stated that it was not sufficient contemplating the current financial scenario as subscribers weren’t getting worth for his or her cash with regard to information utilization.
“NCC ought to give at the least 30 days grace as a substitute of 14 days, due to the latest financial scenario.
“One may also have pressing needs or competing demands in the family and may not have money to subscribe within the 14 days period,” the NATCOMS president stated.
“The grace interval for voice recharge is 90 days, therefore, information subscription shouldn’t be totally different.’’
NAN additionally studies that the Executive Vice-Chairman of NCC, Prof. Umar Danbatta, stated that subscribers can be given the 14 days grace, even when they don’t renew on the date of knowledge expiration.
Danbatta stated that this may cease the current follow the place subscribers would lose your complete unused information, in the event that they did not renew on the date of expiration of the current subscription.
According to him, NCC recognises that telecommunications providers are crucial to the nation’s improvement.
“NCC additionally recognises extra importantly, that the customers of telecommunications providers should get worth for his or her cash.
“NCC additionally recognises that shopper must be handled as an important stakeholder within the scheme of issues, so far as service supply is concern.
“Let me recall that within the eight factors agenda of my administration, the difficulty of empowerment and safety of customers occupied the sixth place.
“The vision in this agenda is to protect consumers from unfair practices through availability of information and education to make informed choices in the use of ICT services,” he stated. (NAN)